{"id":723,"date":"2020-10-28T21:12:36","date_gmt":"2020-10-28T21:12:36","guid":{"rendered":"https:\/\/www.ever-journey.com\/?page_id=723"},"modified":"2022-10-25T13:42:18","modified_gmt":"2022-10-25T13:42:18","slug":"frequently-asked-question-faq","status":"publish","type":"page","link":"https:\/\/www.ever-journey.com\/stage\/frequently-asked-question-faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.ever-journey.com\/wp-content\/uploads\/2020\/10\/pexels-jonathan-andrew-2591431-614x1024.jpg\" alt=\"\" class=\"wp-image-730\" width=\"287\" height=\"479\" srcset=\"https:\/\/www.ever-journey.com\/stage\/wp-content\/uploads\/2020\/10\/pexels-jonathan-andrew-2591431-614x1024.jpg 614w, https:\/\/www.ever-journey.com\/stage\/wp-content\/uploads\/2020\/10\/pexels-jonathan-andrew-2591431-180x300.jpg 180w, https:\/\/www.ever-journey.com\/stage\/wp-content\/uploads\/2020\/10\/pexels-jonathan-andrew-2591431-768x1280.jpg 768w, https:\/\/www.ever-journey.com\/stage\/wp-content\/uploads\/2020\/10\/pexels-jonathan-andrew-2591431-921x1536.jpg 921w, https:\/\/www.ever-journey.com\/stage\/wp-content\/uploads\/2020\/10\/pexels-jonathan-andrew-2591431-1228x2048.jpg 1228w, https:\/\/www.ever-journey.com\/stage\/wp-content\/uploads\/2020\/10\/pexels-jonathan-andrew-2591431-900x1500.jpg 900w, https:\/\/www.ever-journey.com\/stage\/wp-content\/uploads\/2020\/10\/pexels-jonathan-andrew-2591431-400x667.jpg 400w, https:\/\/www.ever-journey.com\/stage\/wp-content\/uploads\/2020\/10\/pexels-jonathan-andrew-2591431-scaled.jpg 1536w\" sizes=\"auto, (max-width: 287px) 100vw, 287px\" \/><figcaption>FAQ <\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-quick-and-easy-faqs-faqs-toggle\">            <div class=\"qae-faqs-container qae-faqs-toggle-container\">\n\t\t\t\t\t\t<div id=\"qaef-1189\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Is your first consultation really free?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">Yes, your first coaching consult is offered free for 30 min at no cost! You can book the session by sending an <a href=\"mailto:tamara@ever-journey.com\" target=\"_blank\" rel=\"noreferrer noopener\">email <\/a>or booking via the <a href=\"https:\/\/www.ever-journey.com\/book-now\/\" target=\"_blank\" rel=\"noreferrer noopener\">bookings page<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-746\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> How many sessions can I book?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<ul class=\"wp-block-list\" id=\"block-6a96f1e1-6182-4f14-b24c-1cf6c9df2fde\"><li>You can book as many sessions as you like.<\/li><li>Please enquire about our coaching packages for 3, 6 , 12 months<\/li><\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-747\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> I only require one session is that ok?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">Yes, that\u2019s fine. Coaching is best when done over a consistent time period, however some clients get the required benefits and feedback they need from one session.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-748\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> How will the sessions be conducted?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<ul class=\"wp-block-list\" id=\"block-83ff261a-e3f1-4c0f-8e3e-da24a6029c54\"><li>All sessions are currently conducted via Microsoft teams, click <a href=\"https:\/\/www.microsoft.com\/en-za\/microsoft-365\/microsoft-teams\/download-app\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a> to download.<\/li><li>Alternatives are over Skype or WhatsApp call.<\/li><li>Please read what is required for the online session below.<\/li><\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-749\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What do I need for the session?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">For the online one-on-one coaching meeting please ensure the following:<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">1.\u00a0\u00a0 That you have a stable & reliable internet connection during the duration of the call.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2.\u00a0\u00a0 That Microsoft teams is downloaded & operational on your Mac\/PC or phone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013\u00a0\u00a0\u00a0\u00a0 You can join via web browser or download the <a href=\"https:\/\/www.microsoft.com\/en-za\/microsoft-365\/microsoft-teams\/download-app\" target=\"_blank\" rel=\"noreferrer noopener\">application here.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013\u00a0\u00a0\u00a0\u00a0 Please test your audio and video before the session \u2013 to ensure your audio & video is clear.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013\u00a0\u00a0\u00a0\u00a0 Please ensure that your face is visible during the entire duration of the session.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3.\u00a0\u00a0 Have a comfortable and quiet space with no interruptions for the entire duration of the session<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.\u00a0\u00a0 Please put your cell phone on silent for the session.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5.\u00a0\u00a0 Have some A4 paper, sticky notes, pens and a journal handy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.\u00a0\u00a0 A desk, where your PC can rest on comfortably, some additional chairs ( if required) and a space to move around \u2013 for the NLP techniques and methods, you may be asked to move around the room for guided visualizations techniques etc..<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7.\u00a0\u00a0 For personal life coaching: the Completed EverJOURNEY questionnaire must be completed & emailed to info@ever-journey.com 48 hours before the session. The link can be found <a href=\"https:\/\/www.ever-journey.com\/coaching-questionaaire-ever-journey\/\" target=\"_blank\" rel=\"noreferrer noopener\">here.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8.\u00a0\u00a0 Have an open mind & be relaxed for the session.<\/p>\n<\/div><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-754\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What are your Coaching Terms & conditions?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">Please refer to the <a href=\"https:\/\/www.ever-journey.com\/wp-content\/uploads\/2020\/10\/Coaching-Agreement-Website.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">coaching agreement here.<\/a><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-752\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Are the sessions private and confidential?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">Yes, the sessions are private & confidential.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By accepting a session, you confirm & acknowledge that you are psychologically sound and know of no reason (medical, psychological or otherwise) why you should not undertake coaching.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Should you be on any prescribed medication that could adversely impact the coaching process or seeing a counsellor or therapist, please notify the coach accordingly , and notify the coach of any possible changes during the coaching relationship.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By accepting a session, you hereby also confirm & acknowledge , that any information shared that may danger your life or the life of others , will be reported to the appropriate authorities. <\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-753\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What about security & privacy of my information ?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">EverJOURNEY respects your privacy and complies with EU GDPR, and the local <em>Protection of Personal Information Act<\/em> (or POPI Act) standards. None of your information will be shared with any 3<sup>rd<\/sup> party companies or applications.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-750\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> I have to cancel my session.\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<ul class=\"wp-block-list\" id=\"block-f1819ff8-847a-4b86-a3d1-0430dc5dfa22\"><li>For cancellations please provide the Coach at least 72 hours\u2019 notice of the cancellation, otherwise you will be held liable for the session cancelled.<\/li><li>No refunds on cancelled sessions will be provided.<\/li><\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-751\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> I had an emergency and cannot attend a session, what should I do?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">For genuine medical emergencies please make contact with everJOURNEY as possible , rescheduling will be dependent on the situation (no refunds will be offered).<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-755\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> How can I join the EverJOURNEY newsletter ?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">You can subscribe to the <a href=\"https:\/\/www.ever-journey.com\/newsletter\/\" target=\"_blank\" rel=\"noreferrer noopener\">everJOURNEY Newsletter here.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-757\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> How can I contact Tamara?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">Contact Tamara directly via <a href=\"mailto:tamara@ever-journey.com\" target=\"_blank\" rel=\"noreferrer noopener\">email<\/a> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can leave a request to be contacted on our contact us <a href=\"https:\/\/www.ever-journey.com\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">page<\/a> or sedning an email to <a href=\"tamara@ever-journey.com\" target=\"_blank\" rel=\"noreferrer noopener\">tamara@ever-journey.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can schedule a session via the <a href=\"https:\/\/www.ever-journey.com\/book-now\/\" target=\"_blank\" rel=\"noreferrer noopener\">booking link<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">or click on the chat now link option for WhatsApp or FaceBook messenger on our webite.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-817\" class=\"qe-faq-toggle \">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Any other questions ?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">Please feel free to reach out via the\u00a0<a href=\"https:\/\/www.ever-journey.com\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">contact page\u00a0<\/a>and Tamara will get back to you as soon as possible.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t            <\/div>\n\t\t<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-723","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - EverJourney<\/title>\n<meta name=\"description\" content=\"EverJourney FAQ Frequently Asked Questions. 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